Privacy Policy

PHL Airport Transportation Service knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting, you are accepting the practices described in this Privacy Policy. For clarity, the policies below apply to visitors at PHL Airport Transportation Service, Web sites: Note: If you are a limousine company enrolled in the service (an LC), the terms governing your use of the site and confidentiality are provided in your Terms of Service agreement with PHL Airport Transportation.
What Personal Information Does Gather About Customers? The information we learn from Customers helps us personalize and continually improve your limousine shopping experience at PHL Airport Transportation Service. Here are the types of information we gather: General Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you will not be able to take advantage of many of our features, including receiving a limo quote or making a reservation/booking. In order to receive quotes from PHL Airport Transportation you must first create an account by providing your email or phone number and creating a password. You may also provide such information if you participate in a contest or questionnaire, or communicate with customer service; provide information in your account or profile; communicate with us by phone, e-mail, or otherwise; provide employer information when opening a corporate account; provide and rate LC reviews; or employ our personal notification services, such as trip reminders. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; and content of reviews and e-mails to us. We use the information that you provide for such purposes to allow us and our LCs to respond to your requests, customize future shopping for you and communicate with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use cookies, and we obtain certain types of information when your Web browser accesses Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; quote/purchase history, which we sometimes aggregate with similar information from other customers to create features such as special offers and "most popular"; the full Uniform Resource Locator (URL) click stream to, through, and from our Web site, including date and time; cookie number; items you viewed or searched for; and the phone number you used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Does Share Personally Identifiable Information? Information about our Customers is an important part of our business. We share customer information only as described below: Web sites of the PHL Airport Service do not sell personal information to any third party (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you have requested their services.

Limousine Company Suppliers (LCs): Our third party LCs provide quote information, may communicate with Customers directly to provide service information (typically to answer Customer questions, describe the LCs services or reservation request) and provide the limousine service itself. When you request a quote, a reservation or ask a question of an LC, we share your Customer Criteria with the LC in order for the LC to provide you with the above information about their limousine service. Your Customer Criteria includes your name, your communication preference (phone call), phone number you provided, your limousine ride type, vehicle preferences, dates/times and location of service and any special requests you submitted. Our LCs are prohibited by our Terms of Service agreement from using your personally identifiable information for any other purpose. Third Party Service Agents: We employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but pursuant to our agreements, they must not retain, share, store or use personally identifiable information for any other purposes. Legal Enforcement: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy. With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information. Public Forums: Our Web sites make discussion forums available to Customers where Customers can comment on and opine with respect to matters regarding the general categories in the limousine services industry. You should be aware that if you voluntarily disclose personally identifiable information in these areas, or in any other manner that is intended for display on the forums, that information will be public information, and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond our control. What About Third-Party Advertisers and Links to Other Websites? Our site includes third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites. These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or serve) the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons, and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by these Privacy Policies. Please contact them directly for more information about their privacy practices. PHL Airport Transportation Service also displays targeted advertising based on personal information about users.

What Choices Do I Have? Personal Information: As discussed above, you can always choose not to provide information, even though it might be needed to obtain such features a receiving a quote, making a reservation, creating/reviewing your profile, past searches and creating customer reviews. Review and Update Personally Identifiable Information: You can access your information at various points on the PHL Airport Transportation Service Web site. These include: The My Account page on where you can view, update, or change your personal information. On this page, you also can change your password; elect to have an automatic password sign-in when logging on to PHL Airport Transportation; update or correct names, phone numbers, and addresses associated with your profile; and update your preferences. The My Trips page, where you can view, update, or delete your saved trip searches or itineraries. You can close your account by selecting the Close Account option. We will send you an e-mail confirming your request to close your account to the e-mail address contained in your member profile. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account for analytical purposes as well as for recordkeeping integrity. Communication Preferences from the Site and LCs: If you do not want to receive e-mail or phone calls from us or an LC, please adjust your customer communication preferences. You may opt-in or opt-out of newsletters, travel or customer service alerts, updates to our policies and legal notices. (If you do not want to receive Terms of Service and other legal notices from us, such as notice of changes to this Privacy Policy, those notices will still govern your use of, and it is your responsibility to review them for changes.) Cookies and Java Script: The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. However, because cookies and Java Script allow you to take advantage of some of essential features, we recommend that you leave them turned on.

How Secure Is Information About Me? We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Are Children Allowed to Use does not offer limousine services for reservation/booking by children. While we offer limousine services that may be used by children or adults, any limousine services on must be reserved/booked by an adult. If you are under 18, you may use only with the involvement of a parent or guardian. Conditions of Use, Notices, and Revisions If you choose to visit PHL Airport Transportation Service, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Service, including limitations on damages, arbitration of disputes, and application of the law of the State of Pennsylvania. If you have any concern about privacy at, please contact us with a description via email and we will try to resolve it. If you have questions or concerns regarding this statement, you should first contact Car & AirportLimo at (844) 712-2280. Our business changes constantly, and our Privacy Policy and our Terms of Service will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently where we will post any changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected Customers.


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